At Alata we work for the good of the product which in turn serves our customer and drives their success. Our work revolves around two areas: building out our Alata LINK product as well as supporting clients with their application development efforts. We work with an interest in growth – of our skillsets, our product, our customers, our team and ourselves. We support our team members skillset growth through encouraging continual learning opportunities. Our team is made up of several different disciplines: developers (front-end, back-end and full stack), product owners, designers, quality assurance, and support. You may be the next person to join us!

Alata is looking for a quality assurance analyst who will help develop and execute quality plans for several products in our portfolio. The analyst will also be responsible for monitoring incoming support requests and performing tier 1 or tier 2 support for our customer base.

Apply here or send us an email at hiring@alata.io describing what technologies you are passionate about along with your resume. We believe there are great candidates out there and applications emailed directly and with a personal note will be given priority treatment.

Alata is based in Edmonton, Alberta, but this posting is open to applicants living anywhere in Canada and this position may be eligible for a remote working arrangement.

Our values speak for themselves and are the backbone of what we do: Integrity, Respect, Commitment and Passion. Our ethos informs how we approach each other and the work we do: we Teach each other, we Grow together, and we Diversify wherever practical in order to have a strong team and a strong product.

Responsibilities

• Become intrinsically familiar with the portfolio of products in your area of responsibility
• Develop a quality assurance plan, including automated and manual components, for those products
• Contribute to the execution of the quality plan
• Act as the first point of contact for customer bug reporting and feature requests
• Respond to and/or resolve incoming support tickets in a timely manner
• Triage and escalate support requests to the appropriate teams/people

Requirements

• 2+ years of experience testing web applications
• 2+ years of experience using tools like cypress or selenium
• 2+ years of experience writing testing plans and user scenarios
• A related technical degree or diploma
• Candidates must be organized, detail oriented, and self-motivated

Asset to your application

• Deep understanding of how browsers and web applications work, ideally with some javascript knowledge
• Have developed frontend automated tests and have worked with front end testing frameworks similar to jest and/or cypress
• Familiarity with Jira Software or similar project management software
• Familiarity with Jira Service Desk or similar support ticket systems
• Experience writing SQL queries to be able to test systems at the database level
• An understanding of CI and CD practices, and basic awareness of how DevOps pipelines work
• Experience working on an Agile team